FREQUENTLY ASKED QUESTIONS

How do I change my registration after I have registered?

I may need to withdraw from the tournament how do I do this / Will I get a refund?
When you registered you should have received a registration confirmation email.
At the bottom of the email there is a link to edit your registration - you can withdraw using that link and process a refund.
Please note that per our T&c's, all fees are refundable up until the registration close date.

Can I enter more than one event in the same day?
Unfortunately not, as the events are on the same day, scheduling of matches would be too difficult when we are anticipating up to 800 registrations.

I have registered but I have not received a confirmation email?
If you dont receive an email that you are expecting from the registration system PLEASE check your junk/spam folder as this seems to happen occasionally. If you still dont find it, please contact us.

I have a DUPR profile but can't find my Id to put onto my registration form.
If you sign into DUPR, go to edit profile and your DUPR id will show there.

I don't have a DUPR id or can't find my DUPR id, can I add it later?
Yes, you can go back into your registration by using the first link on the confirmation email and add the id.
Remember to Update at the bottom of the form and then click on Register-Pay to submit the change.

I have completed my Registration, but there has been a typo/predictive text error with my first name, last name, email address.
Can you correct it for me please?
For first name, last name and email address, please send the details of the error and we will make the change at the back-end.
You can go back into your registration to edit club name, mobile phone number and DUPR id, just use the link at the bottom of your confirmation to edit your registration.

 What time will the tournament start/ finish each day?
Because we have to set up on Saturday, matches cannot commence until 11am.  Its expected that Sunday matches will commence at 9.00am.
The actual finish time will be dependent on the number of players registered for the events and how long it will take to play all the matches on 32 courts.
Until we have closed registration, we cannot be more precise. If we have enough spare capacity we will have a festival on some courts.

How many games will I play per event?
The number of games you will play depends on how many teams are in your event and how well you do in the knock-out stages.
There will be a minimum of 4 games, but the average is more like 5.5.