FREQUENTLY ASKED QUESTIONS

How do I add a partner?
You need to register and process payment for your own entry first.
Once you have successfully registered and paid, you will receive a confirmation email.
(If you do not receive a confirmation email – please check your spam folder).
If you have entered for either a Doubles or a Mixed Doubles event, you will find a link to the Find a Doubles Partner Service.
Click on the link and follow the instructions on the page.
You will see a list of all other players who has registered and paid and do not yet have a confirmed partner.
You can send a partner request or contact request email to anyone on the list and if they accept, both your reqistrations will be automatically updated.

What happens if someone drops out before the tournament?
If someone withdraws by removing themselves from an event before the registration closing date and processes a refund, the existing partner will be removed from the player and will be notified by email that their former partner has withdrawn.
At the bottom of the email there will be a link to the Find a Partner service so that they can find a partner.
If after closing date, the Tournament Director will match up players without partners.

I have registered for the Open tournament playing  ladies doubles in the 4.0.
I have been asked to play with someone in the  mixed doubles but at 3.5 rating.
Unfortunately it is not letting me register, please could you advise me how to do this?
If you have entered your skill rating as 4.0 then you will not be able to enter a 3.5 rated event.
If you are in fact 3.5 rating entering a 4.0 event, you will need to email us to change your skill rating to 3.5.
You can play up in rating but not down.

I may need to withdraw from the tournament how do I do this / Will I get a refund?
When you registered you should have received a registration confirmation email.
At the bottom of the email there is a link to edit your registration - you can withdraw using that link and process a refund.
Please note that per our T&c's, all fees are refundable up until the registration close date except the registration fee itself which is non-refundable.

I have entered an event and now want to enter mixed doubles but I can't seem to take the registration fee off so keeps coming out at £20.00
It sounds like you are going back to register using a new registration form so the system thinks you are a new player.
When you first registered, you received a confirmation email with a link at the bottom which takes you to your registration so that you can edit your original registration.

Can I enter more than one event in the same day?
Unfortunately not, as the events are on the same day, scheduling of matches would be too difficult when we are anticipating up to 1000 registrations.

I have registered but I have not received a confirmation email?
If you dont receive an email that you are expecting from the registration system PLEASE check your junk/spam folder as this seems to happen occasionally. If you still dont find it, please contact us.

I have a DUPR profile but can't find my Id to put onto my registration form.
If you sign into DUPR, go to edit profile and your DUPR id will show there.

I don't have a DUPR id or can't find my DUPR id, can I add it later?
Yes, you can go back into your registration by using the first link on the confirmation email and add the id.
Remember to Update at the bottom of the form and then click on Register-Pay to submit the change.

I have completed my Registration, but there has been a typo/predictive text error with my first name, last name, email address.
Can you correct it for me please?
For first name, last name and email address, please send the details of the error and we will make the change at the back-end.
You can go back into your registration to edit club name,  mobile phone number and DUPR id, just use the link at the bottom of your confirmation to edit your registration.

I am coming to venue by train. What time will the tournament start/ finish each day?
The tournament organisers are planning for the tournament to start by 9:00am each day and ideally be finished by 7pm.
The actual finish time will be dependent on the number of players registered for the events and how long it will take to play all the matches on 8 courts.
Until we have closed registration, we cannot be more precise.

What happens if someone drops out before the tournament?
If someone withdraws by removing themselves from an event before the registration closing date and processes a refund, the existing partner will be removed from the player and will be notified by email that their former partner has withdrawn.
At the bottom of the email there will be a link to the Find a Partner service so that they can find a partner.
If after closing date, the Tournament Director will match up players without partners..

How many games will I play per event?
The number of games you will play depends on how many teams are in your event and how well you do in the knock-out stages.
There will be a minimum of 6 games.